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06-10-2018 09:27 PM - edited 01-05-2022 04:54 AM
Hi
I recently purchased the long distance addon not knowing that all countries were not included. I was attempting to call the Philippines and got the "Talk is not a part of your plan" or something like that from the PM automated attendant. If I had known that only 18 countries were included with the addon (shouldn't this be stated on the addon page?) I would not have purchased it.
Is it possible to get a refund for this? (I am fine with the credit being put on PM account.) I wasn't actually able to make any international call.
Thanks!
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06-11-2018 12:55 PM
hope you can get the money back. seems like an honest mistake
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06-10-2018 10:05 PM
Thank you!
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06-10-2018 09:40 PM
Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.
Hopefully, you will have a favourable outcome.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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