Receiving NO SERVICE!!!

[mattcubs22]

For the last 24 hours plus I have had no service on My IPhone 6.

The problem seems to have started after receiving a Carrier Setting update last night (June 9), but that may just be a coincidence.

I have updated all settings and software still, NO SERVICE. Current carrier settings are Public Mobile 28.3. I have removed sim card, on and off cellular settings, on and off airplane mode amongst other potential fixes. My account seems to be in good order, thus I am out of ideas.

Thanks for any help that can be offered. 

[Victoria_e9]

Having the exact same issue. Please let me know if you solve it.

[Vickel]

on the same update now
No issues

[Samianauman]

Since your sim work in your wife phone then its not a service issue even if you send a msg to mod pretty sure they won't have any answer for you because its more like a hardware issue what else you can try leave your sim on phone and do a network reset and let your usb connected with computer with itune open lets see if that resolve your issue.

[srlawren]

@mattcubs22 I agree with @imm1304, the mods won't be able to help you here.  Your may need to head over to an Apple store and talk to the "geniuses" there for some phone support.

[imm1304]

@mattcubs22, now you have narrowed down the problem to your phone.  

Something went wrong with your phone during the updates and it is likely a software glitch in the phone.

You may try doing a restore from itunes by connecting to the computer or do a factory reset.  Mods won't be able to help if your service is functional in another phone.  

[mattcubs22]

Thanks All.

I just tried my sim in my wifes phone (Telus), Sim is working. 

I tried her sim in my phone NO SERVICE (not sure if that is a workable thing either way still didn't work).

Thus I am assuming sim is ok. 

Next step will be to PM one of the mods. 

All your help is very much appreciated.

[imm1304]

Hey @mattcubs22,

"No Sevice" can sometimes be due to a bad sim card.  If possible, test your sim card in another phone.  

Have you changed sim cards recently?  

If that fails, would be worth contacting mod @MarieHelene_L  via a private message.  Dont forget to provide your phone number.  She can take at your account and hopefully have a solution.  

[xCameron94x]

Do you happen to have an extra phone you can try and put the SIM card in? I have the same carrier update as you. If your sim doesn't work in another phone it's most likely a SIM card issue. I'll tag a mod for you so that you can send a private message

@Mary_M