Receive and send calls

[Doreenb]

Not able to send receive calls for 2 days

[hTideGnow · Accepted solution]

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@Doreenb wrote:

Where do I find the link 

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HI @Doreenb   no need to find link  here you are to contact CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Doreenb]

Where do I find the link 

[Timer]

@Doreenb 

in above a link contact to support

[Doreenb]

Yes it dose the same thing in other phone 

[Timer]

@Doreenb 

do you take SIM card out and put it back or tried in other phone.

[Doreenb]

Had this # for 3 years 

[Timer]

@Doreenb 

do you getting new number or port your old number in here,

or contact to support team by  CS_Agent