insert sim / emergency

[allanxie2018]

my email is xxxxxxxxxxxxx, it seems that it was locked out, please help 

edited by computergeek541: e-mail address removed

[RosieR]

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@allanxie2018 wrote:

my email is xxxxxxxxxxxxx, it seems that it was locked out, please help 

edited by computergeek541: e-mail address removed

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Hi @allanxie2018 are you saying that you got locked out of your account?  

Try Forgot Password here https://selfserve.publicmobile.ca/

You will need to verify your email and know the answer to your security question.

Best wishes and season's greetings 🎄🎄🎄

[JoyLuck]

@allanxie2018 

More details would help us assist you?

Are you trying to activate? Try again in 1 hour if you are getting invalid sim.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Did your credit card get charged? If yes put sim in phone and reboot and see if it works.

Are you locked out of your email? If yes try again in 1 hour. If you cannot get in contact a moderator.

Here’s  how to contact the Moderator Team (Public Mobile representative):

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. Choose the question mark ? in the lower right hand corner and follow the prompts.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to wor

[JoyLuck]

@allanxie2018 

Choose 3 vertical dots in top right and edit out your email from your post. This is a public forum.