Wrong imei when porting

[capeasgood]

It's next to impossible to initiate contact with an agent.  I can't submit a ticket as I have a digital eSIM and I don't know what the 19 digit sim number is. 

[capeasgood]

Yes, thank you, I have done that and am now awaiting a response. 

[hTideGnow]

hi @capeasgood 

try again, use this linke to submit ticket with CS agent 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[capeasgood]

I don't have my SIM 19 digit number so I can't submit a ticket.  I am unable to install the eSIM, QR code does not work, and I got a notification saying they were having trouble transferring my number.  Please help!