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Re: Updating Credit Card Information

EveMay
Good Citizen / Bon Citoyen

I’m having the exact same problem.  How frustrating as there is literally no one to talk to.

no replies to tickets either.

5 REPLIES 5

Thank you for the escalation! The customer is in contact with an agent.

EveMay
Good Citizen / Bon Citoyen

Plan with another business*

EveMay
Good Citizen / Bon Citoyen

Thank you. 
I had to buy voucher cards for my plan this time around and it was difficult because there’s only 1 store that has it and it’s not in abundance.

 

i also used the app on my iPhone and connected on a browser via computer.

im going to give it another shot up until my voucher payment expires but I really need this issue to stop so payments can just come out without me running around trying to pay for this.

we aren’t in the 1990s.  It shouldn’t be this problematic.

if I cannot fix this the next step is getting another plan with another buildings as I’m too busy to spend this much time on this.

 

very frustrated:

softech
Oracle
Oracle

@EveMay 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

EveMay
Good Citizen / Bon Citoyen

For now I managed to find a store that had voucher card which is ridiculous,  but at least I have service again.

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