04-30-2026 09:57 PM
I’m having the exact same problem. How frustrating as there is literally no one to talk to.
no replies to tickets either.
05-01-2026 08:02 AM
Thank you for the escalation! The customer is in contact with an agent.
04-30-2026 10:05 PM
Plan with another business*
04-30-2026 10:04 PM
Thank you.
I had to buy voucher cards for my plan this time around and it was difficult because there’s only 1 store that has it and it’s not in abundance.
i also used the app on my iPhone and connected on a browser via computer.
im going to give it another shot up until my voucher payment expires but I really need this issue to stop so payments can just come out without me running around trying to pay for this.
we aren’t in the 1990s. It shouldn’t be this problematic.
if I cannot fix this the next step is getting another plan with another buildings as I’m too busy to spend this much time on this.
very frustrated:
04-30-2026 10:00 PM - edited 04-30-2026 10:03 PM
I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
(Since it is a bit late tonight, they might not reply you until tomorrow morning)
04-30-2026 08:27 PM
For now I managed to find a store that had voucher card which is ridiculous, but at least I have service again.