15m ago
I am not seeing any alternative method of two-factor authentication to the text message to the phone. BUT if one is overseas where one cannot receive text messages generated in Canada, then one is out of luck if one wants to do anything to one's account.
This is where an authenticator app - Google's or Samsung's, no doubt there are others - would come in very handy.
Or even a 2FA message to an email address, at least for the duration of the trip/holiday/absence.
3m ago
@John_G1 for security reasons, you will only be given the email or voice message choices if you have got the 2FA code via SMS once
To get the alternate methods, click Didn't Receive Code or Resend Code on the 2FA screen
But if you don't see those choices, you will need to submit a ticket with Public Mobile Customer Support and they will sort it out.
Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account. Select Start a Chat to begin:
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it. You can then create an Expert Messaging ticket with this new account.
4m ago
2FA to email is an option as long as you can receive emails where you are at.