Transferring or Changing your Phone Number

[VKiss]

I am trying to submit a ticket to a moderator to transfer my phone number from Koodo prepaid.  On the "Submit Ticket" page I am getting "Error logging in" to the community account.

Whether I click "Remember me" or not makes no difference.  611 provides no help.

Stuck between a rock and a hard place.

[BKNS27]

@VKiss 

As per the hyperlink by @hTideGnow , message moderator and also ask them about the porting and login on the Community and have the password changed.

[VKiss]

Thank you... the link and howto was very helpful.

I guess the chatbot has a ways to go 🙂

Cheers,

Viktor

[computergeek541]

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@hTideGnow wrote:

@VKiss   I think when you submit the ticket, the logon is for Self-Serve (My Account).

When submitting a ticket, both logins are asked for by default for most types of issues.  The Community credentials are first asked for, but then the self serve credentials are also requested.

[hTideGnow · Accepted solution]

@VKiss   I think when you submit the ticket, the logon is for Self-Serve (My Account).

or you can also open by ticket by private message 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437