Phone calls

[RoseE]

Same issue yesterday. It was my plans day to renew and it didn't. Now same thing is happening today with my daughter. We were both set to auto renew and havent had issues up to now

[RoseE]

Thanks. Not same payment card though. Our accounts are not linked at all

[hairbag1]

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@RoseE wrote:

Same issue yesterday. It was my plans day to renew and it didn't. Now same thing is happening today with my daughter. We were both set to auto renew and havent had issues up to now

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Autopay can glitch out sometimes. I assume you both use the same payment card ? Anyhow, message Customer Support for their help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437