08-01-2026 12:12 PM
Same issue yesterday. It was my plans day to renew and it didn't. Now same thing is happening today with my daughter. We were both set to auto renew and havent had issues up to now
Solved! Go to Solution.
08-01-2026 12:27 PM
Thanks. Not same payment card though. Our accounts are not linked at all
08-01-2026 12:19 PM
@RoseE wrote:Same issue yesterday. It was my plans day to renew and it didn't. Now same thing is happening today with my daughter. We were both set to auto renew and havent had issues up to now
Autopay can glitch out sometimes. I assume you both use the same payment card ? Anyhow, message Customer Support for their help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437