Payment Issues

[Lorilz]

my credit card card got charged, but I still don’t have any service

[hTideGnow]

hi @Lorilz is this renewal or is this new account activation?

Try reboot the phone and click reset network settings 

if same, ask PM support agent to help, 

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

@Lorilz 

you case is different, you got charged but no service.

Try reboot the phone.  Also, login My Account and check if it shows account renewed and active and have a new cycle date

ask PM to check if anything does not look right.  

 Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage