PUK code

[LJG48]

I am having the same issue. I turned on my phone and it’s telling me I need a PUK code? What is that? 

[BKNS27]

@LJG48 

You must have accidentally put a PIN to lock your SIM.

You need to contact a CS_Agent to help you get the key.

[softech]

@LJG48 

as said above, this is your situation 

iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

[BKNS27]

@LJG48 

Contact a CS_Agent to help you by clicking on the Chat bubble and type in Submit a Ticket or Contact Agent.

[LJG48]

oh and I have an iPhone 

[LJG48]

This is the message:

 

[LJG48]

Help! I turned on my phone and am getting this message. What is happening? 

 

[softech]

@LJG48 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier help unlocking it.
           (Sorry, for this particular issue, PM support would not be able to help)