Number porting / transfer stuck in limbo status

[jdcuenco]

Can you send me the secret phone number

[computergeek541]

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@Nima94 wrote:

Hello. I am also having the same issue. I replied "yes" and got a message from PM that " we are having trouble transferring". Please send me the number to call the port support team. 

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Failed number porting is usually the result of incorrect account information for the old carrier.  Calling the Telus porting team number isn't actually required and Public Mobile prefers that customers don't call that number since Public Mobile is a service carrier and promotes that the support model involves not calling in for service.  Please either use the chatbot to open a ticket or if that doesn't work, please send a private messager to CS_Agent through this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nima94]

Hello. I am also having the same issue. I replied "yes" and got a message from PM that " we are having trouble transferring". Please send me the number to call the port support team. 

Thank you

[slusagm]

You had trouble with the port? You replied the text from your old provider? And replied within 90 minutes ?

there is a porting assistance team you can call and ask for update. I will message the number to your community inbox. Please check and call them