Returning customer: cannot get resubsciption offer to appear at checkout

[JC123456]

I am currently with a different provider and now I want to switch back to Public Mobile. I was sent a "We want you back" email with a link to some offers. When I click on "Learn More" on one of those offers, I can see a promo code.

I tried adding one of those offers, but it appears as full price in my cart ($45 instead of $36) and when I try to apply the promo code, it says it is invalid.

Will the discount automatically be applied? Or do I need to make sure the discounted price appears in my cart before I check out?

Thanks in advance for your help!

[JC123456]

Thank you for your help. I actually just got a differnt promo code today and this time it works. Perhaps they deactivated the other one and that's why I was having trouble. Please consider this issue resolved. Thanks!

[BKNS27]

@JC123456 

I am not aware of any promo code when returned to PM?

Are you referring to the Referral Code?

[slusagm]

@JC123456 Each case is different, but get Public Mobile to assist for your situation 

Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[JC123456]

I'm experiencing the same issue. Were you able to get this resolved? I'd appreciate any tips you can give. Thank you!

[slusagm]

did the Expert Messaging chat give you a chance to open ticket?

if not,  type and ask to open ticket and get to the open ticket screen.  Once you opened a ticket, an agent will work with you

[JC123456]

The expert messaging chat say they can't find a way to resolve it and want me to buy a top up and send them the voucher in order to initiate the account. That seems sketchy.

[slusagm]

You need to check with PM.  Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )