Cancel Add-On Payment

[Wasayef]

I was trying to enter the PROMO CODE and by mistake processed a payment of $25 for that 10GB as the process was confusing. Please cancel the $25 add-on and keep the promotional code. I do not wish to pay the extra $25.

[BKNS27]

@Wasayef 

Just contact a CS_Agent for a credit.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

But first login to your account and confirm that it was a purchase of the 10gb add-on.

My friend thought he paid for the 10gb Add-on but found out it was his $25 monthly renewal…just coincidence that it happen on the same day that he used the promo code.

[hairbag1]

@Wasayef 

click the orange chat bubble on lower right side to start the process to get Customer Support to help. 

Customer Support will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage