New Account - Require SIM network PUK

[_j_dewitt]

What number did you call to get this master code? I'm experiencing the same thing you had troubles with!

[nuhamahdi]

I called samsung and got the Network Unlock Pin and the Master Unlock PUK from them.

Make sure you get your IMEI handy (you can find it by dialing *#06#)

https://www.samsung.com/ca/info/contactus/

[Rockdaddy22]

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@hriushca wrote:

Hello!

I've been your customer for about 5 years and bought the phone from one of your shop. Now I switched to another company and the phone it's locked... Can I have the code to unlock the phone, please?!

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Please send a private message to a moderator and they’d be happy to help you. @CS_Agent

[hriushca]

Hello!

I've been your customer for about 5 years and bought the phone from one of your shop. Now I switched to another company and the phone it's locked... Can I have the code to unlock the phone, please?!

[_j_dewitt]

H my goodness, you just saved me a world of hassle. This fixed my problem! THANK YOU!

[cappaj · Accepted solution]

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@_j_dewitt wrote:

What number did you call to get this master code? I'm experiencing the same thing you had troubles with!

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I got it by going to Samsung's website and contacting Tech Support through the Live Chat feature (make sure you have your IMEI handy, they'll ask for that):

https://www.samsung.com/ca/info/contactus/