Getting alert "Please enter a valid SIM number."

[violetta99841]

Hi, I order a new SIM card by mail, after I received it I try to activate it. In the process it shows " Enter a valid SIM card number " even I do enter a correct number. I did several attempts it's just not working.  Pls help.  

[darlicious]

@violetta99841

Start a live chat for them to check your sim card. It may have been previously activated by mistake (typo) , a dud or faulty. Do you have a local retailer you can purchase a new sim card from? Save the reciept and you will get a credit from the moderators.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[violetta99841]

I did all of the above few times as well as re-set my phone. It's the same message poops up every time I fully enter my SIM card number...

[darlicious]

@violetta99841 

Follow those instructions and see if you get the same message.

[darlicious]

@violetta99841 

You will have a smoother activation if you first...

1. Clear your browser.
2. Reboot your device.
3. Open one tab only.
4. Use secret/incognito mode.
5. Firefox, chrome or safari work best.

If you are still having trouble we will be here to help you along the way.

[violetta99841]

Yes, right after I entered the rest of the numbers correctly. 

[darlicious]

@violetta99841 

Did it show that message the very first time you entered the sim #?