Failed Number Porting - Did I Lose My Old Number?

[MasDar]

I made a mistake when I use Transfer Lucky Mobile Phone number to PM. I thought I could have two lines on my account and I did not know by transferring phone number I will lose my PM phone number. I wish the could explain it to me at beginning that I cannot have  two lines in one account.

I  do not know how i cna get my old phone number back.

[slusagm]

@MasDar 

PM is one account one line.  If you need a second line, you use another email to create another account

I think there were people made the same mistake but PM able to help.  So, just open ticket with them and they can fix it

Use the orange chatbot icon on lower right to open ticket.  Type Submit ticket to start, select Contact Us and login and you can then open ticket with them

Or if Chatbot is confusing, then just message PM, write them the situation and they will help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437