Cell Phone Services

[NPD]

Hi.

I had missed  a payment in Aug so my services was suspended.  I went and purchased a new Sim card at Mobile Klinik at Coquitlam Centre and made a payment on Sep 24.  But it appears my account is still indicating its suspended.  Please,advise as I'm very confused why it wasn't reactivated after payment was made on my cc.

Thanks. 

Nadia 

[slusagm]

why need new sim? you just need to login My Account using the same email address and make a payment to renew

if you cannot receive 2FA via sms, click Didn't receive code and then send email.  But if the option is there, then ask PM to help to login.  message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

After you logged in, click Pay and resume service now to make a payment to renew