Activate

[James84022]

I need help complete my order pls 

[Edzky]

send a private message to CS_Agent

[computergeek541]

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@BKNS27 wrote:

Also, your debit card address must match the the address on your account.

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The above isn't correct.  Other than postal code, there is no address check.  The address in the Public Mobile account profile does not need to match that of the payment card's billing address.

[BKNS27]

@James84022 

Make sure yourm Home is eSIM compatible or you will be wasting your time if it is not.

Also, your debit card address must match the the address on your account.

[hTideGnow]

HI @James84022 

you can try submit a ticket with agent but I don't think they can suggest much

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I think to activate, I would really get a prepaid credit card and use it for activation.  Once activated, wait coupld days and try to add Visa debit again, or you can choose to use Voucher to pay 

[James84022]

Don't have any other credit card no only my visa debit. 

[hTideGnow]

HI @James84022 

and the address on My Account you set the same as the address on credit card?

is that credit card issued by a Canadian bank ? You have another card to test?

or if you really need to activate, maybe get a Prepaid credit card from any store, then use that prepaid card to activate

[James84022]

I'm not with my spouse ansy more I made a new account and still the same issue 

[James84022]

No I picked the plan did the eSIM option went to put my payment method in and it says error try different paying method 

[hTideGnow]

HI @James84022 

and is this still about the spouse credit card from yesterday?

[hTideGnow]

HI @James84022 

give us more details, which step you are at?

did PM take the money yet? you picked your phone number yet? you are trying to activate esim or physical?

[James84022]

Can you help me complete a activation at all ple

[James84022]

Anyone here can help me activate a plan I'm getting a error 

[James84022]

Hey anyway can you help me complete my order to have servicers with you