05-30-2016 12:45 PM - edited 01-04-2022 02:42 PM
05-30-2016 01:36 PM
Hello @pooria1,
Thank you for reaching out to us.
Unfortunately, an account is deactivated when the account is in suspended or rate plan expired status for 90 days,
Once deactivated:
We are sorry about this,
Thanks,
Shazia