RE: Incomplete Port Problem...please help.

[kuzi]

Hi...I ported my number from Fido last night at around 8:30pm...i received a text message from Public Mobile about 30 minutes later saying "Your transfer request has been completed successfully".  I can now make calls using my ported in number but receiving calls is where the issue is.  If someone calls me and they are with Rogers/Fido, the call doesn't come through but if someone calls me from a Bell/Telus number, then the call comes through fine.  it seems weird that I can receive calls from Telus/bell numbers but not Rogers/Fido...it seems there is a problem with my port.is my port incomplete.

Furthermore, I put my old Fido sim card in another phone and the line is still active.  When someone calls my number from their Rogers/Fido account, it rings on my old Fido Sim card phone so it seems that both lines are still active with the same phone number and I am paying for 2 accounts.

Can someone help?  I tried to PM a moderator last night but haven't heard back from anyone.

Thanks.

[anatasiakwok]

@Shazia_K

I saw others post said that you can help me out. i have sent you PM. Please assist. 

Thanks

[IbbyK]

@anatasiakwok The solution was simple. He waited few about a week or so. The mods saw the message and fixed the issue.

Solution: Contact a Mod and wait for the reply. Patience is the key here.

[anatasiakwok]

how did you fixed it ? 

[kuzi · Accepted solution]

The issue is now resolved...thanks for fixing it PM.

[computergeek541]

Especially after a number port, not being able to receive calls from one particular carrier isn't actually that unusual.  For some reason Rogers, still has your phone number pointing to the wrong place.

[suefs]

The moderators are fairly busy with all the new clients coming in. I recommend sending them another follow up about your issue and see if you get a response.