Public mobile transfer

[Andrew2290]

Hello! 
I am trying to transfer providers. I have followed all the prompts. 
But I think I have a porting issue as it seems incomplete 

I did not receive a welcome text from PM. Can’t send receive sms but can make and receive calls. 

I see “public mobile” on top left of screen but no bars and not connected to network. 

if this port is incomplete how to I restart the process or get assistance to complete it?

thank you 

[Sansan]

That is the correct number, but since your having trouble with it...

Message agents directly with this link.

The chatbot should also work for you to create a ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Andrew2290]

Yes it is turned on. I

[Sansan]

Make sure that you disable the previous eSIM.  Go to your phone settings and enable/ make primary or turn on this line under cellular or Sim manager based in phone type.

[Dunkman]

@Andrew2290 

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@Andrew2290 wrote:

i tried to transfer with eSIM. That number is for Koodo…

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That number is for the Telus/Koodo porting team.  Since PM belongs to Telus group, this porting team also helps with PM port issues.  

Did you remove your old carrier SIM card?  Or if eSIM, inactive the old carrier eSIM?

[Andrew2290]

i tried to transfer with eSIM. That number is for Koodo…

[Sansan]

Maybe you removed their SIM card too early. If you put it back, what happens?

You were given the number to call, so please  can check with them.

[Andrew2290]

I received a text from my previous provider to transfer. Replied yes and reset my phone…it’s been over two hours and no luck or any more movement…

[Sansan]

Hello! Did you remove your previous sim card? Once you do so, restart phone and try again. You might also need to reset networks in your phone settings, restart and try again.

If still same, you can use the chatbot to create a ticket for help from agents.