Promotion

[AntsyPants]

Got a text with a promo code to redeem for an extra 5gb added onto my current plan for the next 16 months. Apparently I need to select an add on first before being able to add the code. I clicked on it and the payment went straight to my card without asking for a promo code. Is there no way to get a refund now?

[slusagm]

For the ticket, login My Account using a browser first.  Then click Message Center on the left to start the ticket process 

[AntsyPants]

Hey, thanks for the reply, yeah I figured out where to put the promo code. Just trying to deal with that payment now but having trouble with the chatbot acknowledging my login

[slusagm]

Actually you don't have to choose an add-on to add the code.  You just go to Subscription & Add-ons page, put the code at the New Promotion code box and click Add

But for the add-on you purchased, ask PM to help to reverse it. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )