Problems porting number in from Fido

[kt712]

I'm trying to port in my number from Fido. 

But when I enter my number and press Check Eligibility I get this error: 

"Oh no! 
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page."

[srlawren]

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@NDesai wrote:

@kt712 Try using incognito/private browsing mode or try another browser. 

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@kt712 if @NDesai's suggestion still doesn't work for you, please reach out the moderator team to request the port for you.  Here's the details you'll need to know to do so:

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[NDesai · Accepted solution]

@kt712 Try using incognito/private browsing mode or try another browser.