12-02-2016 06:40 AM - edited 01-05-2022 01:08 AM
I tried to activate my sim card, upon filled up all info and prompt to activation page, the web displays server error:404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
mt credit card had been debited 76 dollars and nothing had been done . Please kindly advice what i should do?
12-02-2016 07:30 PM
12-02-2016 12:26 PM
@ar_lo68 If you are planning to transfer your number from another carrier do not cancel it; that happens automatically.
Also, try your PM SIM in case the activation completed.
12-02-2016 09:11 AM
How long ago did you contact them? Currently they are taking upto 12 days to get back to with the backlog that has been created with the fall promo that they ran.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
12-02-2016 08:02 AM
The number is invalid upon verification. I had pmed mod won't do anything until got reply. Hopefully happening soon
12-02-2016 07:22 AM
Please remove your SIM card number from the post! You shouldn't display that info publicly. Click the Options menu to right of your message, and click Edit to remove.
Your activation did go through, if your credit card was charged. Here's a post that might help with your situation... http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-...
If that doesn't work, let community know, as there will surely be someone here that has better knowledge of what to do in your situation.