For potting issue, there is a number to call to talk to live support, they can provide update and re-trigger the process for you. I will message the number to you via the Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) . Check the envelope icon on top right. Call them and get it fixed
But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there
