@mrinmoyg wrote:
Just happened to me now. I was porting my number from "Freedom Mobile", gave all the details also the A/c number etc.
I gave my wife's number as "Alternate number" . Now I see my wife's number is ported instead of mine. Which is really bad now.
I am not sure how it happened, as the account number etc should not match.
Her number is fully ported and the old sim is kind of non-functioning, my phone/sim is all good with no porting in effect.
I am not sure what to do?
Any help!!
Thanks,
Mrinmoy
You will first need to figure out if your wife's phone number really has been ported over to Public Mobile. Call her phone number and see where it rings. If it rings on your Public Mobile sim card/phone, then it has been transfered offer. If it still rings on your wife's Freedom line, then the phone number did not transfer over. In that case, the number transfer should fail due to mismatched account information.
Outgoing calls on your Public Moible service showing your wife's phone number does not mean that the number has been transfered over. If that's the case, that would just mean that Public Mobile mistakenly assinged the wrong phone number to your account.
If your wife's phone number has been in fact fully transfered to Public Mobile, step one would be for your wife to get her phone number back (and to the service provider that she wants).
The first thing I would do would be to have your wife contact Freedom Mobile to tell them that she did not authorize the transfer of the phone number to another to another carrier (which she didn't). Freedom Mobile has an obligation to reverse this number port and I would consider this to be a case of the carrier accidently disconnecting the service, for which they are required (wireless code) to restore servcie within 1 business day. Freedom will tell you that they will need "Back Office" to contact you back and that callback will take 3 to 5 business days. Like I said, they are REQUIRED to restore service more quickly than that, so know that the "3 to 5 business day" part is just a line that they give to everyone. Hopefullly, they can do it faster.
As I see it, both carriers would need to take some blame for this if in the phone number transfer did fully complete. Something at the Public Mobile end is clearly causing aternate phone numbers to be ported. This isn't there first time this has happened. However, at the same time, there's is no way that Freedom Mobile should approve the transfer of your wife's phone number since you said that it was on a separate account thank yours.
After your wife gets Freeedom to restore her service, you will then need to get in touch with Public Mobile. Once Freedom restores your wife's phone number, I suspect that your Public Mobile sim card will be "burnt". I would imagine that if that happens, that Public Mobile would be willing to mail you a free replacement. After you get your new Public Mobile sim card, you might need to start the entire account setup process again.
