Porting out

[raymond10]

I'm trying to port out from Public mobile, so register all the information on the moving carrier and waiting for text messages for accepting transfer. But, I'm waiting for almost 4 hours and never received message. I already submitted a ticket to public mobile.

What should I do now? Thank you in advance

[softech]

@raymond10 

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting,  please open ticket with PM support using this direct link:  https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out  )