Bell confirmed they approved a port with the wrong account number, which put the line in a partial port state.
The number no longer receives SMS.
This requires an LNP manual escalation / port correction, not a standard port retry.
I understand Public doesn’t have standard support lines but what can I do if I need an actual intervention on their backend? The support chat bot is not helpful.
I can currently make phone calls and use internet data but SMS and inbound calls don’t work.
thank you
