Porting number from 7-11

[TLynn]

Signed up this morning.  Just got this text.   “ Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct Password or PIN from your previous service provider. Thanks.”           I can’t find anything to click to “contact us”

[sandpublic]

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@wetcoaster wrote:

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@sandpublic wrote:

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@TLynn wrote:

7-11 doesn’t have account numbers, do they?

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Yes they do.

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No, SpeakOut does NOT have account numbers. The phone number is used for account identification with them, but it is not the account number.

Opposite to essentially every other provider (where account number is the only field of the three that should be used) do not use the account field in the port request form if you are porting from SpeakOut.

Call SpeakOut customer service (611) to confirm the information on file that they require for a successful port. 

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When I was with Speakout my p# was my account number mind you that was a while back so maybe they changed it.

[wetcoaster]

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@sandpublic wrote:

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@TLynn wrote:

7-11 doesn’t have account numbers, do they?

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Yes they do.

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No, SpeakOut does NOT have account numbers. The phone number is used for account identification with them, but it is not the account number.

Opposite to essentially every other provider (where account number is the only field of the three that should be used) do not use the account field in the port request form if you are porting from SpeakOut.

Call SpeakOut customer service (611) to confirm the information on file that they require for a successful port. 

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[TLynn]

Sent it.  Thanks.

[Pizzaeh]

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@TLynn wrote:

Now I have the 7-11 account number and the PIN, but I’m not hearing back from the moderator I was corresponding with and when I try to “change my number”, it doesn’t give me the option to put in the info.  It just tells me that the port failed and check the number or contact them.  7-11 says they see where it was attempted earlier but failed because the wrong information was provided.  This has taken all day 😕. Do you think the moderator may be off and I have to wait for them to get back on shift?

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If there was a problem with the initial port attempt, then the mods will have to take a look.  If you haven't already, please send them the correct Speakout account information.  They'll need that to resubmit/complete the port.  Good luck.

[TLynn]

Now I have the 7-11 account number and the PIN, but I’m not hearing back from the moderator I was corresponding with and when I try to “change my number”, it doesn’t give me the option to put in the info.  It just tells me that the port failed and check the number or contact them.  7-11 says they see where it was attempted earlier but failed because the wrong information was provided.  This has taken all day 😕. Do you think the moderator may be off and I have to wait for them to get back on shift?

[Pizzaeh]

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@TLynn wrote:

Where would I find it?

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Your Speakout pin #?  If you don't recall what it is, you will have to call Speakout customer service and explain that you forgot your pin.  Then give them the two numbers you called most often from the Speakout number.  

Is your Speakout number still working?

[TLynn]

Where would I find it?

[Pizzaeh · Accepted solution]

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@TLynn wrote:

7-11 doesn’t have account numbers, do they?

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For Speakout the phone number is the account number.  You also need the pin that you set when you originally activated an account with Speakout.  If you don't remember it, you will have to call Speakout customer service and they'll ask you for two numbers you called most often from your Speakout number.

[sandpublic]

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@TLynn wrote:

7-11 doesn’t have account numbers, do they?

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Yes they do.

[TLynn]

7-11 doesn’t have account numbers, do they?

[sandpublic]

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@TLynn wrote:

Yes, I’ve tried that but wondered if someone one knew where the form is.

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Login to your online account at selfserve@publicmobile.ca and choose change number. There is an option to port your number from another provider. For Speakout all you need to provide is the account number, PIN and the name. You can leave the rest of of the fields blank. Make sure to tick the Authorised box at the bottom.

[Pizzaeh]

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@TLynn wrote:

POk.  About how long do they take to reply?

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In the meantime, does your Speakout SIM still work?  If you need to make calls or expecting any calls/texts you can use that until it stops working and the port completes.

[Lieux]

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@TLynn wrote:

POk.  About how long do they take to reply?

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Waiting time is few hours to 2 days...be patient...

[TLynn]

POk.  About how long do they take to reply?

[RobertQc]

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@TLynn wrote:

Yes, I’ve tried that but wondered if someone one knew where the form is.

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@TLynn  What form, to give your pin/password from 711?

I believe the form they speak of is the initial form when you signed up this morning where you possibly left that information out

All you have to do is send them a message and wait now 🙂 Soon they will get back to you and submit/re-submit the port (if it failed due to missing info)

[TLynn]

Yes, I’ve tried that but wondered if someone one knew where the form is.

[RobertQc]

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@TLynn wrote:

Signed up this morning.  Just got this text.   “ Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct Password or PIN from your previous service provider. Thanks.”           I can’t find anything to click to “contact us”

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