Porting number failed, stuck in the middle between Virgin and PM, Account locked out

[nguyenn]

Hi there, 

I hope you could help me with my situation now, it has been 12 days  since I activated my simcard and I could not receive any incoming call. Virgin still charge me for new month service and PM sim card doesn't receive any call and I cannot access to my account because it has been locked out. 

Thanks a lot for your help

[nguyenn]

Got a pm from @Shazia_K, thanks so much for your help.

[zero_xu]

my friend had the same situation

[Shazia_K]

@nguyenn, 

sorry for the long wait, 

Please refer to my pm 🙂

Thanks,

Shazia