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Porting issue

Cherrysctse
Good Citizen / Bon Citoyen

A staff from Public mobile called me today and left a voice message to request for my Rogers ac number. I missed that call. Tried to call back but no one pick up the call. Sent the account number using private msg online ytd already. Still can't receive calls or texts now. Yet, the plan fee is already deducted from my bank account. Did try to transfer phone number again using the app, it just did not work out.

Please call me again.
@CS_Agent 

4 REPLIES 4

JJAU
Great Neighbour / Super Voisin

I shot them two messages since Monday, no response at all....

Cherrysctse
Good Citizen / Bon Citoyen

i did, no response still now


@Cherrysctse wrote:

Appreciate PM staff can call me again tmr. I have been trying to talk to a live agent, but it is so hard


There's no live support for you to call...use this link to dm Customer Support. They're likely done for the night so tomorrow at the earliest...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Cherrysctse
Good Citizen / Bon Citoyen

Appreciate if PM staff can call me again tmr. I have been trying to talk to a live agent, but it is so hard

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