@CS_Agent SIM issue

[dalia2]

Hi there,

I just activated my new subscription with a physical SIM card and ported my number from Telus. Followed all the steps from the PM app and approved the port from my Telus service. When I insert the new PM SIM, my phone doesnt recognize it. Says "Please insert a SIM card to continue" if i go to my texting app. I tried repositioning the SIM, airplane mode, restarting my phone, resetting network settings, and gently wiping the SIM with a cloth. The old Telus SIM worked fine. Galaxy S25 phone. Can you please help? 

@CS_Agent

[eismail711]

Check this post, may it helps:

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-Transfer-Troubleshooting-Steps/t...

[dalia2]

@CS_Agent I also tried to put the SIM in a different phone. Same issue, phone says there is no SIM. Also, since I completed porting, 2FA in PM app doesnt work since code is sent to phone number which doesnt have service due to SIM issue. 

[dalia2]

Hi there, it is not new. Used with Telus for 9 months before trying to switch to PM today.

[slusagm]

Is that a new Galaxy S25 phone that has never been used? If it is brand new , it needs a sim to set it up. Try a different sim, maybe an active sim, to set it up first