Porting from Virgin

[eyrama]

I activated my PM SIM yesterday with the option to port from Virgin, but still haven’t got the confirmation message. However I tried calling someone from my PM SIM and the Virgin number appeared. How do I know whether my port was successful?

[eyrama]

Contacted moderators for assistance, as the port is stuck as you said. I hope it’s resolved soon!

[eyrama]

My old SIM still works for data, and calls to my PM SIM go to Virgin voicemail. Waiting on the mods.

[eyrama]

Thank you very much. Calls to my number go to my Virgin voicemail, so I’m certain the port failed. Messaged the mods and waiting for an answer.

[computergeek541]

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@eyrama wrote:

I activated my PM SIM yesterday with the option to port from Virgin, but still haven’t got the confirmation message. However I tried calling someone from my PM SIM and the Virgin number appeared. How do I know whether my port was successful?

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This is not how you test for that.

To test if your number port has gone through, have someone call you.  If the number tnrasfer hasn't been done, it will be your Vigin Mobile service that the call will be route to.

[tbark]

If your phone still works on your Virgin mobile SIM then the port has not taken place yet. If you completed all the steps to port then you likely have a stuck port which will require moderator assistance as noted above. Porting should only take 2-4 hours at the most.

[Effort]

Don't count on getting a "welcome to public mobile" email anytime soon. I got mine after over two weeks of activation.

To check if your port was successful is as simple as checking if your old sim has been decommissioned and whether the new sim is working for incoming/outgoing calls and texts.

[mimmo]

If people call you on your virgin number and you pm sim rings it went through. If the virgin sim rings/still active then you have a failed port. Use virgin sim till port completes.

For failed ports contact mods. 

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

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If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

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