Porting from Telus landline trouble

[Vitaliy]

Hello. Porting from Telus landline and received the following message:

"We're experiencing difficulties processing your request to move to Public Mobile. Please got to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks."

First problem is that there is no "Contact us" anywhere on the home page 😞

Second is that I'm not sure if SIM activation is the proper thing to do, as my SIM is already active and I can dial out.

When I first got the phone last Saturday (Jan 12), I immediately activated it with new number. Then, next day, I went to self service and initiated change phone number request from the landline. My phone number is now showing the landline number on the account and if I dial from the phone to others, caller ID also shows the landline number, but all the incoming calls are still going to landline.

My landline is probably a little unusual in that the billing address is not same as the address where landline is installed and during porting request I entered the billing address because that is what it was asking for.

What should I do next? Call telus and ask why they blocked port request? Try to contact Public moderator? Continue waiting? Something else?

[Vitaliy]

Good point. I was just conveying what I heard on the phone. But it sounds like PM just needs to hire a webadmin to change the land line form.

Here is Copy/paste from the form. Clearly says "Billing Address". Hope they fix it for other new customers.

Billing Address:

First Name:

*

Middle Initial:

Last Name:

*

Province:

*

Postal Code:

* 

Street Number:

*

Street Name:

*

City:

*

Alternate contact number in case the transfer has problems (10-digits, no spaces, no dashes):*

What do you want to do with your TV or Internet associated with this number? --Select one of the following option-- Disconnect Internet and TV service Disconnect Internet service Disconnect TV service No change 

Will you be changing your address?

Reseller name (if applicable):

Old Account Password (if applicable):

Additional Notes:

Name on Old Service Provider account:*

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@computergeek541 wrote:

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@Vitaliy wrote:

Guys, thanks for all the help. Someone from PM just called me and said that the port didn't go through because address was incorrect. Turns out that unlike mobile, where they need billing address, for landline they need the physical address where the line is installed. But the form is the same for both and asks for billing address.

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The form to fill out depending on if you request a landline or cellular number to be ported differs greatly.

For wireless to wirlesss transfer (depending on the incoming and outgoing carrier), you sometimes don't have to provide any addrress.  

In addiition, the form for porting a landline to Public Mobile won't ask for account number IMEI, etc.

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[computergeek541]

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@Vitaliy wrote:

Guys, thanks for all the help. Someone from PM just called me and said that the port didn't go through because address was incorrect. Turns out that unlike mobile, where they need billing address, for landline they need the physical address where the line is installed. But the form is the same for both and asks for billing address.

---

The form to fill out depending on if you request a landline or cellular number to be ported differs greatly.

For wireless to wirlesss transfer (depending on the incoming and outgoing carrier), you sometimes don't have to provide any addrress.  

In addiition, the form for porting a landline to Public Mobile won't ask for account number IMEI, etc.

[Vitaliy · Accepted solution]

Guys, thanks for all the help. Someone from PM just called me and said that the port didn't go through because address was incorrect. Turns out that unlike mobile, where they need billing address, for landline they need the physical address where the line is installed. But the form is the same for both and asks for billing address.

[computergeek541]

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@Someone_here wrote:

Since you can dial from your cell using your ported number, it doesn't seem like the port was blocked.

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I don't believe that we can go on that.  When someone requests a port in to Public Mobile, the outgoing calls start working with the ported number assigned before the other carrier has even responded.  One could deliberately enter bogus account information and the outgoing calls would still work.

[Someone_here]

Since you can dial from your cell using your ported number, it doesn't seem like the port was blocked. Not sure why you got that error message. I guess either your port is processing and taking some time (which could be normal, especially for a landline), or your port is stuck/incomplete (which happens sometimes) and you need to contact the moderators.

No contact form: this is normal, this is an old message... Now to contact support you need to send a private message to the mods by clicking here. Include all relevant information and wait for a response :).

[mimmo]

Landlines take longer than cell lines. Up to a week.

If it has been longer contact moderator_team with your porting info. And they will reinitiate the port.

[Vitaliy]

Quick update: Called Telus. They checked account and said there is nothing that would block port out request and that I chould contact Public.