@Bonnie123 wrote:
No,
I ported successfully my oldest’s phone, but used my husband’s info. Afterward I discovered that you can only have one account per phone so I changed the account info to reflect my daughter. Now this notice comes up after I enter my second child’s phone number to port.
I have tried porting with husbands info and her info, just keep getting the same message.
@Bonnie123 Is the Rogers account still active? My recommendation is ti pick a temporary number with Public Mobile for now to compete the activation and create your daughter's selfserve account. Once that is done the you can try the port by using selfserve.
If it still an issue then you need to notify PM to investigate why the port is not going through.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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