Porting Deactivated Number Please Help Moderators

[talkalot]

I requested my account number 3 days ago so that I could port the number to Freedom Mobile. No one from your organization responded please provide the account information so that I can port out the number. The number was activate when the request was made. The number is now "Not Active", kindly have the number active so that I can port the number out.

It is not ethical to have me pay any sums of monies to have the number active in n order to port the number out since the request was made with enough time in order to have this request previsoned.

[Rockdaddy22]

And how many ported out because they can't get a signal in their basement lol

[talkalot]

1,000,000 customers strong and growing +1 today. It is fact.

[Rockdaddy22]

We'll see

[talkalot]

I don't think they need luck they are positioned the right way. A large foot print and strong reputation.

[Rockdaddy22]

I wish Shaw all the luck in the world, I'd love to see a big 4. It'll just make PM even better, IMHO

[talkalot]

It takes time. It took Rogers AKA Cantel At and T.. Fido. Clearnet. Telus Time. It will also thak Freemdoom Mobile Time. Rome wasn't built over night either is any National Cellular Phone provider in Canada. Let's compare apples to apples and when Rogers and Telus came to market after 8 years they were no further ahead. 

[Rockdaddy22]

You can't compare PM with Wind. Ones a national carrier with national coverage, the others Wind. If you live in the right area I guess Wind could work.

[talkalot]

4G is OK If it was maybe $55 per month. Than FreedMobile introduced 8G on LTE at $50 for the first year and $55 after the first year. I think if they offer the 4G at Sat $55 tht could have a Winner but still Freedom is doubling the amount of DATA, Public Mobile could offer the same but thy just don't want to. It's hard to go from the convenience of unlimited DATA to manage DATA I was doing 10GB amount with Mobilicity. To go from 10GB to 4GB  no keep in mind 10GB was the peak so most months I was using say 7GB to 8GB.. 

As mentioned before I think the solution is to offer double the Data for anyone willing to purchase 180 to 365 days in advanced. Boom One Payment  $600 beans:)

[Rockdaddy22]

What about the 4gb that's not good for you?

[talkalot]

No accident. I came here after being with Mobilicity for 5yeara. Once Chatr tool overfroma technical stand point I said enough. I think refuse to do business with Rogers Wireless. Prior to that I was with Fido again an entity bought by Rogers I was with them for 7 years. I was hoping Public Mobile might be the same situation a nice long stay but 2G a month of Data just isn't enough..Maybe that will change.

[Rockdaddy22]

To be honest, I had you confused with the people who ported here by accident, sorry 😞

[PBForMe]

If your main objective is to have the number ported out you can get a 10 day pass and port out already and pursue your quest for a 15 dollar refund at your leisure. 

You didn't need PM staff to get your account number, and you don't need them to port your number out either. 

[talkalot]

Rockdaddy22... I really liked the first paragraph. I agree with that I would have dream if being a customer via prepaid and  never have prior to this experience. Yes I am a customer and if you want one of the Mod's to verify that be my guess. I stared with the 90day plan. The voice service was great and the Data was extremely fast. I shared these facts to prove yes indeed I am a customer. I left simply because PM does not offer enough Data. 

Rickdaddy22 attack me all you want. I have better things than make contributions with people I don't know my main objective is to have my act activated so the number can be ported out. Emailing support in December 5 and getting a response on December 11 is not going to help retain or even maintian customers. Once my account is activated and Port you can start racking up your posts so you can be the most acclaimed poster on this board. I have better things to do keep attacking it is much appreciated. 🙂

[Rockdaddy22]

This company is changing the perception of prepaid. These new plans are attracting people that would've never dreamed of being on a prepaid plan. I was one of them. Most people are signing up with credit card, so I'm pretty sure Telus is aware of who the customers are.

I've seen ALOT less unhappy customers this week than I saw in the last couple weeks. Things are improving immensely. Of course there's still along way to go.

Are you even a customer?

[talkalot]

Well said. Personally I am not here to make friends but rather to seek resolution to my cellular phone service. If you'd like to make friends here on a internet board that is your provocative I don't have an issue with that, for me this is all about keeping the issues surrounding my cellular  from and center until the concern is resolved. I don't have a problem with Public Mobile from  technology stand point. It is just that other providers are offering better value for monies. However with that being said. It is sad to see the resources that Telus invested in order to facilitate the provisioning and support to customers. I don't think this what people signed up for or hand in mind when joining Public Mobile. That is a fact that is reflective upont the amount of  UN happy customer and issues that are on the board tonight.

If you don't like me personally I don't care I did not post here for friends but for resolution to service issues.

[Rockdaddy22]

🤐

[talkalot]

Thanks for the support brother.

[talkalot]

I joined prior to signing up for Public Mobile. I  initial liked the board idea but not when a problem happens. Customer Service equals profit. Every progressive company realizes that, I believe that Telus Co views this Brand as a C level brand with clients that have financial issues so their approach has been let's retain these clients at a minimal cost and if thy don't like who cares they don't have enough money or credit to go else where.

I am not in this category. As far as I am concerned there plans are very misleading and the only mistake I made was signing up for 90 days. I should have never thought thy would change because the big three will never change until. A larger entity like  Verizon was rumored to be coming to town than the big three started worrying about there selfesh greedy bonus. Please don't let this big bad American Company take Canadian Jobs. The only thing worst than a "Big Bad American Company", is Big Bad Canadian Company that are Socialist, the way these companies operates is right out of the USSR. Freedmobile Help Make Canada Great Again.

[stonechucker]

@talkalot, I don't think I've ever felt that a community member has been more of a disturbance than you have been.

i truly can't wait for you to be ported out of here, and I hope the moderators throw a perry once you're gone.

The hard working staff are doing only what they can.  If I could press the button the activate your account for porting, I would have pressed it with a huge smile on my face.

keep your hatred and bad mood to yourself.  I'm going to party now.

[ShawnC13]

You know of a mobile provider that cares for a customer more then profit??  When you find one let me know and I will join you.  Why shut the brand down there are so many people that are happy with the pricing and service they are getting.  Unfortunately not everyone has had a smooth transition.  You read a lot of negative posts here because people will only usually join web based customer communities to raise issues.  If you have no problems people don't join until they do.

[talkalot]

I finally got a response to the account information. I had this 2 days ago. It seems they the response team is about a week  behind, Obviously they are not researching the scope of the issue. I require the account to be activated so that I can 'Port Out', this is something that should have been resolved days ago. I have no doubt in my mind that PM failed to respond in a timely fashion in order to try and make me stay another couple of months. 

Moderator this is an outcry  this company should be embarrassed on how they are managing their clients experience, they should just shut the Branddown altogether thy simply do not care about you or me as a client.

[ShawnC13]

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@talkalot wrote:

My view is completely different Telus Corp which owns Public Mobile is not lacking funds or resources. It is apparent they have are driven this brand into the ground.

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@talkalot  I agree that Telus has the funds and resources that is my point they haven't provided it to this platform and are just going for even more profit here!!

[talkalot]

My view is completely different Telus Corp which owns Public Mobile is not lacking funds or resources. It is apparent they have are driven this brand into the ground.

[talkalot]

Who isnt busy these days. Hire more people.

[Rockdaddy22]

They've been extremely busy trying to mop up old threads. Also working on facebook and twitter.

[ShawnC13]

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@talkalot wrote:

These Moderator's Employment Should be Terminated.. Not for personal reasons they just are not doing any work. 

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@talkalot  this statement is so untrue.  The mods here have been working overtime fixing more and more issues each day.  Seeing posts like this isn't fair to them.  They are working with the systems and staffing levels provided to them from a Corporation that is in business to make money.  So the Corporation may understaff and they have added 6 mods I think since I have been here.  But I would not say the mods are not doing any work

[Rockdaddy22]

Who recommend it to you?

[talkalot]

I wish I could take the survey again. I would not recommend this service to my worst enemy.

[talkalot]

These Moderator's Employment Should be Terminated.. Not for personal reasons they just are not doing any work.