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Ported over but cannot send or receive text messages

pkumar
Good Citizen / Bon Citoyen

I ported over yesterday last night and I received a text from PM and it said it was fine.
The data worked but now I cannot send or receive texts. 

Originally I could send texts but not receive but nothing is working now for that. I can make a phone which goes through though.

I can provide my sim # and old account # 

It shows on my Usage history that I am texting #'s but they are not receiving anything.

2 REPLIES 2

pkumar
Good Citizen / Bon Citoyen

The old sim is still in my old phone and shows Rogers and it will receive the text messages, however I was able to message from the new phone yesterday but now I can't do that either.

 

Who will resolve the issue? Should I forward it someone else?

ShawnC13
Oracle
Oracle

Do you know if your old sim is still active?  It is a little strange but still sounds like you are stuck mid port.  I would try your old sim and as bad as it sounds if it is still active run with it until this issue is resolved.

 


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