Ported Number

[Shannon_Olson]

Hi, I got a new esim card, and  ported a number from a Virgin Mobile account.  Everything works on my end but the previous owners of the number are still being charged - Virgin Mobile is saying PM needs to call them to finalize the port!!???  Anyone else have this problem? 

[Shannon_Olson]

Yes that was done 

[BKNS27]

@Shannon_Olson 

Did you reply to the text confirming with YES that you are porting over to PM with the Virgin SIM within the 90 minute window to complete the porting.

If you didn’t reply or missed the 90 minute window. You need to contact a CS_Agent to investigate or restart the porting process.

[Phil_Adelphus]

@Shannon_Olson  Check your community private message inbox in a few moments and I will send you a number to call for assistance.  If they can't help then private message Public Mobile customer support using this link to explain the problem

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope  icon top right or if you don't seen an envelope then tap your avatar to check Messages.

[Shannon_Olson]

Yes calls and texts work

[Phil_Adelphus]

@Shannon_Olson  When you say everything works, does that include incoming voice calls?