Port Out

[Nikl]

Cant port number out

[RosieR]

@Nikl  Please note that if you want to transfer your number to another provider, your account needs to be active, as already stated above.

Unless porting out to Telus or Koodo -

if you're porting out to Koodo Mobile or Telus Mobility the account should only be suspended but not closed.

Sorry to see you go, but we wish you the best 👋

[Anonymous · Accepted solution]

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@Nikl wrote:

Cant port number out

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The port-out account needs to be active if going to a non-corporate-related provider. Problems with porting out are to be handled by the destination provider.

[JoyLuck]

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@Nikl wrote:

Cant port number out

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Can you log into self service to see if your PM account is active to port out?