Please help! URGENT

[dinoandreacola]

Hi,

I received a text saying that my monthly payment did not go through, when I go to log on to my account online it says invalid password. Then when I try to reset my password it says - Sorry, we’re unable to verify your email address.

I had some issues initially setting up my account but thought it all went through as I got service but I think something is wrong. I'm not sure my account is fully verified.

Please help. 

[gblackma]

Is this Payment failure text new? Thanks. 

[dinoandreacola]

Thanks everyone.

All fixed.

[esjliv]

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@dinoandreacola wrote:

I set up my account when I signed up for service.

Is this something different?

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Hi @dinoandreacola ,

Please see message from @NDesai , you will need help from the Moderator_team to fix you up, and they will!

Contact the Moderator_Team via private message using this link.

[sunflowershine]

@dinoandreacola It is rare that they can't verify your email if you set up properly. Try forget password and check if you get an email in Junk folder.

[dinoandreacola]

I set up my account when I signed up for service.

Is this something different?

[NDesai · Accepted solution]

@dinoandreacola Please contact the moderator team via one of the two following ways described below:

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[sunflowershine]

@dinoandreacola Maybe you haven't set up in "My Account". If this is the case, just set up right now.