Plan mess up

[29shady]

Hi I’m new ,my friend referred me to get a SIM card and bring it home so he can set up the account for public mobile cuz I’m currently with Rogers and at the store the guy messed up the plan to 25$ a month 

and the phone number I had with Rogers that I want to keep was one number off and now it’s messed up I didn’t want the 25$ plan I wanted the 10 month plan o need help to change this 

[Jarvar]

Welcome to Public Mobile @29shady

If the phone number entered by the store rep is one number off you might be able to change the number yourself in the self serve account. 

Overview-> Plan and Add-Ons-> Change Number.

However, you may require the moderator to correct it and resubmit the number transfer from Rogers in addition to changing your plan from the $25 to the $10 one. Since you just signed up, the Moderators may be willing to do this as a courtesy if you contact them as soon as possible. Otherwise you would have to wait until your plan renews and you add the new $10 plan instead of the $25 one.

To contact the Moderator team directly you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                    - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[tod]

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@29shady wrote:

Hi I’m new ,my friend referred me to get a SIM card and bring it home so he can set up the account for public mobile cuz I’m currently with Rogers and at the store the guy messed up the plan to 25$ a month 

and the phone number I had with Rogers that I want to keep was one number off and now it’s messed up I didn’t want the 25$ plan I wanted the 10 month plan o need help to change this 

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I assume you have registered for my account and your line is showing as active (with a temporary number?) and you appear on the $25 plan there. If that's the case, in my account change the plan starting next cycle and you would only be charged for the plan you choose going forward. If the store activated you on the $25 and you only prepaid for the $10 plan, then you can just use the extras with the $25 plan until the new plan you choose kicks in.

As for the port, you can try to initiate it yourself with the correct rogers phone and account numbers via my account. In case of issues you might need the moderators help.

[krazykiwi]

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@29shady wrote:

Hi I’m new ,my friend referred me to get a SIM card and bring it home so he can set up the account for public mobile cuz I’m currently with Rogers and at the store the guy messed up the plan to 25$ a month 

and the phone number I had with Rogers that I want to keep was one number off and now it’s messed up I didn’t want the 25$ plan I wanted the 10 month plan o need help to change this 

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Hi, Sorry it is gone wrong for you. 

When you said you wanted the 10 month plan, did you mean the $10 plan?

Check your rogers sim to see if it is still active. If they got the number wrong than it should be still active.