Plan Offerings

[DomD]

Why are not all the current plans being offered being made avialable to me?

[BKNS27]

@DomD 

Yes, it comes down to the cost of the plan. So if your plan cost is less than $29 then it should be listed in your account. Example, if your current plan is $30 then this is considered as a downgrade to $29.

[DomD]

When you say upgrade use mean actually mean more costly.   For me the $29 month plan is an upgrade since it  includes CAN-US-MEX with 10GB.  Where as my current plan inlcudes CAN-US with 20GB.  For me the use in the three countries is more valuabe than the additional 10GB I current have.

[slusagm]

it is normal for many providers, not something new

but what plan you have now and what plan you want?

[ORNGNBLK]

It may not be worth it to you, but one way to downgrade is to start again. Port your number out to another provider and then back in using a new email address, which will result in a new account #, loss of any and all referrals etc.  It is frustrating to know that even on a prepaid -no-contract plan, you are somewhat forced to only be able to select a higher priced plan. Good luck whichever path you choose.

[BKNS27]

@DomD 

Unfortunately, offers to existing members for upgrades only. You can’t downgrade your plan.