02-05-2020 08:20 AM - edited 01-05-2022 10:33 AM
It says my plan is expired, but I just made a payment. Usually the plan is activited immediately. Please help.
02-05-2020 08:40 AM
@jblack86 If it doesn't then contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket )
02-05-2020 08:23 AM - edited 02-05-2020 08:25 AM
It is normal while renewal is in process
You likely also have this message that says to if ignore it. It goes expired, to suspended to active again during renewal
If everything is working on your phone..then all is fine.