Hi,
I recently purchased a plan with PM that included an e-sim. However, I encountered some issues during the number transfer process. When I was asked to transfer my number from my old carrier, I did not receive the text message. It is possible that I missed it because my phone automatically switched to PM and I did not see the confirmation text sent to my old carrier. Despite this, it appeared that my phone number had been transferred successfully.
To ensure that everything was in order, I called my old carrier to confirm the closure of my account, which I then proceeded to close. However, I soon realized that I was unable to make calls as I was informed that I had 0 minutes left. In response, I purchased $34 and added it to my balance. I asked people to call and text me, but unfortunately, I did not receive their calls and they were informed that my number was not assigned. As a result, I decided to change my phone number.
However, even after changing my phone number, my phone's settings still display my old phone number, and I am unable to find a way to update it in the settings.
While my data connection is working fine, I am unable to make phone calls. It seems that I am using my old number for internet access, and the new number is not functioning properly.
I am feeling quite confused at the moment. Could you please advise me on what steps I should take to resolve this issue?
