Phone not working

[Bobbijobonner7]

Yesterday my auto top of didn't go through for some reason and my account was suspended. I made a payment and it shows my account as active but I cannot text talk or surf. Have tried messaging moderators and haven't heard from them. I tried doing the lost phone stop and start service and it didn't work either

[gjona]

Yes it has.  Thanks

[Greg1275]

Has this issue been solved yet?

[gjona]

Hello, the same thing happened to me.  Did you contact the moderator team?

They will be able to solve your issue.  

Good luck

Gjona

[TheOldVR]

Moderators have been a bit quicker lately.... fingers crossed for you!!

[geopublic]

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@Bobbijobonner7 wrote:

Yesterday my auto top of didn't go through for some reason and my account was suspended. I made a payment and it shows my account as active but I cannot text talk or surf. Have tried messaging moderators and haven't heard from them. I tried doing the lost phone stop and start service and it didn't work either

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@Bobbijobonner7  Known issue with some accounts being affected. Did you try powering down removing the sim for 5 minutes? Unfortunately your going to have to wait for the moderator to reply back