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Phone not working, data missing etc...

anbertin
Great Neighbour / Super Voisin

Where is support?

Sent two messages to the moderator team over a day ago.

2 REPLIES 2

will13am
Oracle
Oracle

@anbertin, are you having problems only with data or are other features also not working.  If it is only data that is not working, then it is very likely you need to update the APN settings on the phone.  Check out this knowledge base which covers setting up the APN.  BTW, moderator team response time is around 3 days.  You will likely receive a response in the next day or so.

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

stonechucker
Mayor / Maire

They will respond.  Can the community assist you?  What's going on?

 

We can't fix account issues, but we can advise on direct to proceed.

 

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