@Makayla97 wrote:
Hi i just hooked up my phone from Chatr to public mobile. I ported my number from chatr and ever since then I haven't been able to receive text messages or phone calls it just goes to voicemail. Ive tried taking my sim card out and restarting and still nothing. What do i do? This is making me very angry as i just spent close to $80 on this.....
Honestly, I'm not a fan of the restart and remove sim card advice. It certainly can't hurt to do that, but I would say in most cases, it does nothing. I mean - how many number ports and activations go through just fine, even if a customer inserts the sim card before activation or before a number port is complete, or sometimes even requested? I would say that all that restarting a phone could possibly do would be to force the phone to disconnect from the network and then reconnect when you power it back up. After that, the provisioning commands sent by the network might be accepted by the phone and written to the sim card, if it had not already been done.
As for all call going directly to voicemail, the most likely thing is that your phone number never ported over. CWTA says to expect porting to be completed from one wirless carrier to another within 2.5 hours, but that assumes that all information submitted at the time of porting was correct, and that no technical issues occur after the request has been made.
All calls are probably still going to your Chatr service (as well as text messages). Re-insert your Chatr sim card and keep using that for now if you don't want to miss any phone calls and incoming text messages. If it's only been a very short time since you made the phone number transfer request, it's quite possible that the request is still being processed. if that's the case, your Chatr service will stop working at the instant the request has been approved by Chatr. And, after that, your Public Mobile service is supposed to start working fully.
If it's been multiple hours since you made the transfer request, odds are that it has failed.
In my opinion, the main reason ports from Chatr fail is because customers often do not use the Chatr acccount number for number portability verification/authorization. Chatr does not make the Chatr acocunt number available unless you specifically phone their customer service and ask for it. So, if you haven't already done that, do yourself a favor and get that Chatr account number. Once that is done, send a private message on this message board to Moderator_Team. They can be contacted by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 . They would then need to submit another request for you.
