I payed my phone bill on feburary 27th because i was going away on a trip and my plan was due on march 1st, and my phone is not working now. i caled *611 and they told me my account balence is $30.00
It is possible that the payment did not work. Are you able to login to the account to check account status? If you have problems with navigating the account, I suggest contacting the moderator team and they can assist with that. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.
If I do need Moderator assistance, what information should I provide?
Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information
In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number
What are the Contact Support’s hours of operation? Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
